ITIL (the IT Infrastructure Library ®) is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. It is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools.
ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.
ITIL: Overview and Benefits
ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:
- reduced costs
- improved IT services through the use of proven best practice processes
- improved customer satisfaction through a more professional approach to service delivery
standards and guidance
- improved productivity
improved use of skills and experience
- improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements
ITIL Users
ITIL has been adopted by hundreds of organizations worldwide. For testimonials and case studies from organizations who have adopted ITIL visit OGC's Best Practice Users: Testimonials and Case Studies in the Best Management Practice Knowledge Centre.
Our Training is designed to provide a thorough understanding and developed in response to the increased demand for IT departments to align with-and help achieve-their organizations' overarching business goals.
Pinnacle offers a complete ITIL v3 training schedule including testing and PDUs.