ITIL v3 certification has 4 levels: ITIL Foundation Level, ITIL Intermediate Level, ITIL Expert Level, and ITIL Master. The training offered on our site supports exam prep for the ITIL Foundation Level certification.
Here is what the 4 ITIL v3 certification levels are about:
ITIL Foundation Level
This is the entry level, and upon successful completion of the ITIL Foundation Certificate in IT Service Management a candidate becomes eligible to take further V3 certifications within the scheme. There are no entry requirements. The ITIL foundation test consists of a one hour long, 40 question,multiple choice examination testing a candidate's basic understanding of the principles and terminology of the IT Infrastructure Library. It is designed to provide familiarity with the IT Infrastructure Library (ITIL) best practices for IT Service Management. Passing score is 65%, or 26 correct out of the 40questions. The ITIL foundation Level curriculum is aimed at professionals who require a basic understanding of the ITIL framework or how ITIL can be used to enhance the quality of IT service management within an organization. It is also helpful to IT professionals or others working within an organization that has adopted and adapted ITIL. In such cases, it important to be cognizant of ongoing service improvement programs.
ITIL Intermediate Level
The ITIL Intermediate Level provides two specific streams of education: 1.the Service Lifecycle "Management" focused stream, and 2. the Service Capability"Process" focused stream. A series of study modules are available within both streams, each focusing on a different aspect of ITIL V3. The modular construct includes selections of specific Intermediate certifications, based on interest and aptitude, and individuals can build a personalized "portfolio" of ITIL certifications tailored to their own requirements.
ITIL Expert Level
The ITIL Expert Level is awarded to candidates in recognition of their achievement of a number of certifications within the ITIL V3 scheme, earlier ITIL schemes, and endorsed Complementary Qualifications which support ITIL.
ITIL Master
The ITIL Master Level, the highest qualification within the V3 scheme, is reserved for those individuals who through extensive practice have implemented defined ITIL disciplines and IT Service Management Best Practices within organizations. The ITIL Master Level scheme is currently in the final stages of development.