Description:
This hands on ITSM Version 3 Foundation certification training program introduces
the student to the fundamentals of IT Service Management as described in version 3
of the IT Infrastructure Library. Accredited by ISEB, the course helps students
prepare for the certification exam along with acquiring valuable insights from
instructors who have actually managed IT operations and ITSM programs.
Delivered over three days the course features lectures, discussion, team exercises
and quizzes. It culminates with an optional, one-hour certification examination.
Syllabus:
Day 1
• Introduction
• ITIL Concepts
• Continuous Service Improvement
• Service Operation
Day 2
• Review Day1
• Service Transition
• Service Design
Day 3
• Review Day 2
• Service Strategy
• Open itSM Solutions
• Review Program
• Self-Study, Exam Prep.
Who Should Attend
Senior IT and business executives, IT management and staff, consultants, project
managers and others interested in learning about IT Service Management.
Prerequisites
None, but it is our recommendation that students with limited IT backgrounds sit
through the Journey to Excellence web based awareness program (see below)
Exam
An optional 1-hour, 40 question, closed book multiple choice examination is
administered by an independent proctor at the end of the course. Certification is
through either the Information Systems Examination Board (ISEB) or Exin.
Reference Material
Each student will receive a workbook. Other ITSM-related study material and books
are available for purchase prior to, or during, the class.