1/2 day
This hands on training course is an inexpensive and effective way to introduce an
Executive management team to the concepts, relationships and benefits of an IT
Service Management program using well accepted IT frameworks, methods and
standards.
The one-half day “Introduction” course introduces the attendee to IT Service
Management Lifecycle and how the ITSM processes contribute to building a quality IT
infrastructure. The one-day “Exploring IT Service Management” discusses IT Service
Management and its contribution to demonstrable IT service value, and introduces
the attendee to the IT Service Management process objectives, activities,
relationships, benefits and critical success factors.
Curriculum:
- ITSM Concepts
- ITIL V3 Concepts
- Service Strategy
- Service Design
- Service Transition
- Service Operations
- Service Improvement