Description:
ITIL v3 Service Capability Certification - Service Offerings and Agreement (SOA)
This 5-day, hands on program leads to a Certificate in ITIL V3 Service Capability
Management – Service Offerings & Agreements. The Service Capability series is
focused on role based clusters in a modular set, each with a certification. Each
cluster contains groupings of processes and roles from within ITIL IT Service
Management, intended to offer candidates a balanced knowledge of ITIL practices
which have direct interaction and dependencies in their daily use. The Service
Offerings and Agreements subject areas are:
• Service Portfolio Management
• Service Level Management
• Service Catalogue Management
• Demand Management
• Supplier Management
• Financial Management
Syllabus:
Who Should Attend
The Service Capability series will be of interest to candidates who wish to be certified
in a deep level understanding of V3 processes and roles. Attention to the Service
Lifecycle is illustrated as part of the curriculum; however the primary focus is the
process activities, execution and use throughout the Service Lifecycle.
Prerequisites
V3 Foundation Certificate in IT Service Management along with IT or ITSM
operational experience.
Exam
An optional 90 minute, closed book multiple choice, multi-part, scenario based
examination is administered by an independent proctor at the end of the course.
Certification is through the Information Systems Examination Board (ISEB).
Each student will be awarded four credits towards ITIL
Expert® certification upon successful completion of the exam.
Reference Material
Each student will receive a workbook. Other ITSM-related study material and books
are available for purchase prior to, or during, the class.