Description:
This 3-day hands on program leads to a Certificate in ITIL V3 Service Lifecycle Management
- Service Strategy. This program is for IT professionals working within, or about to
enter, an IT environment requiring a detailed understanding of the processes,
unctions and activities associated with the Service Strategy domain of the ITIL®
Service Lifecycle. Upon successful completion of the education and examination,
students can expect to gain competencies in the following IT Service Strategy areas:
• Leading discussions on Service Strategy
• Defining services and market spaces
• Conducting strategic analysis
• Applying Financial Management
• Managing demand
• Driving strategy through the Service Lifecycle
• Understanding Critical success factors and risks
Syllabus:
Who Should Attend
The Service Lifecycle series will be of interest to candidates wishing to obtain
knowledge of V3 practices within the Service Lifecycle context. Prime focus is the
Lifecycle itself, the use of process and practice elements used within it and the
management capabilities needed to deliver quality Service Management practices in
an organization.
Prerequisites
V3 Foundation Certificate in IT Service Management along with IT or ITSM
operational experience.
Exam
An optional 90 minute, closed book multiple choice, multi-part, scenario based
examination is administered by an independent proctor at the end of the course.
Certification is through the Information Systems Examination Board (ISEB).
Each student will be awarded three credits towards ITIL
Expert® certification upon successful completion of the exam.
Reference Material
Each student will receive a workbook. Other ITSM-related study material and books
are available for purchase prior to, or during, the class.